Frequently Asked Questions
Everything you need to know about your HHgregg shopping experience.
What is the standard shipping timeframe for large appliances and TVs?
Most large electronics and appliances are delivered within 5 to 10 business days. Our specialized delivery team will contact you to schedule a specific window once your order is processed.
What is your return policy for open-box electronics?
You may return most electronics within 30 days of purchase. Please note that items must be in their original packaging with all accessories included, and a restocking fee may apply to certain opened items.
Do you offer professional installation services?
Yes, we offer professional installation for major appliances, home theater systems, and wall-mounted televisions. You can add these services to your cart during the checkout process.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number. You can also log into your HHgregg account and visit the 'Order History' section to see real-time updates.
Does HHgregg offer price matching?
We strive to offer the most competitive prices. If you find a lower price on an identical, in-stock item from a local authorized retailer, please contact our support team to request a price match.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through our HHgregg credit card and PayPal.